Refund policy

International Returns & Exchanges

Please note we are unable to offer refunds or exchanges on any orders from outside of the UK. All orders placed and shipped outside the UK are considered final sale.

Customs Duties & Taxes

International orders are shipped exclusive of UK VAT (20%). Any import duties, taxes or customs charges imposed by the destination country are the responsibility of the customer and are not included in the purchase price.

Refused Deliveries

If an international order is refused or returned to us due to unpaid import duties, taxes or customs charges, we reserve the right,  to deduct any reasonable shipping, return and administrative costs incurred from any refund due. The final amount will be confirmed once the parcel has been returned and all applicable charges have been established.

For any questions or concerns, please contact us at info@metierbytomfoolery.co.uk. 

Exclusions

All made to order items and rings that have been resized are subject to our made-to-order terms, which are non-exchangeable and non-refundable.

UK Returns & Exchanges

If you are returning an online order for a refund or exchange by post, please let us know by email within 14 days of receiving the goods. Please email info@metierbytomfoolery.co.uk. You then have a further 14 days to return the items.

The cost of any undamaged and unworn products correctly returned will be credited to the original purchaser's payment card minus any free shipping discounts applied.
Any shipping charges will not be refunded.

If an item has been purchased with free shipping and is returned for refund the shipping charge will be deducted from the purchase value. This applies to a refund only. Mainland UK is £11.99.

We recommend you use a special delivery service for your own protection. We cannot accept responsibility for postage fees or for any items damaged, lost or stolen in transit. Items must be in their original packaging if returned to us. Once you have packaged the item, safely send it back to the following address:

Métier by Tomfoolery
109 Fortis Green Road
Muswell Hill
London
N10 3HP

This returns policy does not affect your statutory rights. If you have any queries please do not hesitate to send an email to info@metierbytomfoolery.co.uk. To be eligible for a return or exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

To complete your return or exchange, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@metierbytomfoolery.co.uk.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gifts

If the item was purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item was not marked as a gift at the time of purchase, or the purchaser had the order delivered to themselves to give to you later, any refund will be issued to the original purchaser, who will therefore be notified of the return.

Shipping

To return your product, you should mail your product to:

Métier by Tomfoolery
109 Fortis Green Road
Muswell Hill
London
N10 3HP

You are responsible for covering the cost of returning your item. Return shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a tracked and insured shipping service when returning items, particularly those valued at £75 or more. Please retain your proof of postage, as we cannot guarantee receipt of items sent without tracking.

In-Store Returns & Exchanges

We are unable to offer refunds in-store. We offer exchanges only within 14 days of the purchase. To exchange an item you must have a receipt.